Customer charter

At Eco Garden Maintenance we aim to deliver a service that meets with your complete satisfaction.

We know how important it is to you that the goods and services we supply are delivered with the highest level of skill and expertise.

Whilst it cannot be 100% guaranteed that problems will never be encountered, we hope to demonstrate the ability and will to work with you to ensure provision of the best quality and service at all times.

With the above in mind Eco Garden Maintenance have adopted this voluntary customer charter and commit to delivering on our promise.

Our voluntary charter requires us to aspire to the following:

  • continued self assessment and ongoing training where practicable
  • maintaining proper records and accounts
  • staying up to date with current legislation and health & safety
  • applying best practice at all times
  • declaration to any potential customer the length of time we have been trading
  • provide (if required) up to three customer references and allow inspection of at least one garden
  • put in place and maintain all the necessary insurance covers including public and employers liability
  • allow inspection of all relevant legal documentation i.e insurance certificates, safe use of machinery, application of pesticides, waste carriers licence

This voluntary charter also requires that in the unlikely event of any dispute involving workmanship, that Eco Garden Maintenance shall agree to have their work inspected by an independent person or persons who are satisfactorily qualified in horticulture relevant to the activity carried out.